Doorman / Valet

Job Type Permanent full-time
Location Mayfair, London
Area London, UK
Sector Security
Salary Basic salary with share of gratuities
Start Date To be confirmed
Advertiser Diana White
Telephone 07899 904 947
Job Ref 01/18 - PWRR - CLA
Job Views 45
Description
Job Description
Doorman / Valet
 
Contract: Full time employee
Location: Mayfair, London
Reports To: Head Concierge
Responsible For: Not applicable.
 
The Client:
 
Clarges Mayfair is central London’s finest new address. A collection of 34 premium residences
which offer exceptional lifestyle services and direct views over Royal Green Park and Buckingham
Palace. Developed by British Land, and designed by world-renowned architects Squire & Partners
with bespoke interiors by Martin Kemp Design, Clarges Mayfair’s crafted legacy sets the new
international benchmark for super-prime residential property.
 
Purpose of the Role:
 
The Doorman/Valet will provide the highest level of customer care and service to all residents and
clients in line with the agreed service level and procedures. To always be motivated, highly
engaged, and to provide personalised customer care and service to all residents and clients.
Ensuring every resident request is completed promptly and decisively, aspiring to make the
impossible, possible!
 
Main Duties and Responsibilities:
 
Core Role
 
• To provide a warm, courteous and prompt welcome on arrival for all residents and visitors.
• Actively and positively engage with residents, colleagues, visitors, clients and our service
providers to build trusted relationships and ensure a seamless service experience can be
created.
• To anticipate any resident needs, follow up and ensure that the resident expectations are met
and where possible exceeded.
• Looking after all the resident needs at the door, either on departure or arrival, whether it
involves arranging a taxi, retrieving/parking their vehicle, assisting with packages, providing
umbrellas, etc.
• Personalised bespoke service is maintained for every individual resident knowing their
preferences and specific needs.
• To assist the residents with valeting their vehicle.
• Attention to detail on all aspects of the job, whether it’s resident service or maintaining and
managing the building to the required immaculate level.
• Maintains awareness of cultural differences needed to meet residents specific needs and
requirements.
• To anticipate residents' needs, including asking questions of residents to better understand
their needs and watching/listening to resident preferences and acting on them.
• Actively listen and respond positively to resident’s questions, concerns, and requests and use
specific process to resolve issues, delight, and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Establishes relationships with local attractions, restaurants and other businesses to enhance
guests' experiences.
• Support your colleagues and assist coaching new starters through their probation periods.
• To ensure that a detailed daily log is maintained for any incidents, resident requests and shift
handover.
• To liaise and communicate with other team members and other service departments in a
clear and timely manner to ensure service delivery and team work.
• Encourage and motivate colleagues to perform their best, take responsibility for tasks and
assignments, make decisions and provide input on possible improvements.
• Taking ownership and liaising any resident requests as required.
• Be reliable, flexible, honest
Safety and Security:
• Report work related accidents, or other injuries immediately upon occurrence to the Head
Concierge.
• Follow safety and security policies and procedures to maintain a clean, safe, and secure
environment.
• Maintain awareness of suspicious persons on property premises.
• Follow procedures for handling emergency situations (e.g., evacuations, medical
emergencies, natural disasters).
• Identify and correct unsafe work procedures or conditions and/or report them to
management.
 
Administration:
 
• To maintain an organised and tidy work area – this is to include your work area, reception
area, lobby, main entrance to the building and driveway.
• To maintain appropriate stationery stocks needed to perform your work.
• Any other reasonable task that might be required.
• Administrating any projects / presentation as required by the management.
• Any other reasonable tasks asked to be performed by the management according to the
changing business needs.
• Participates in departmental meetings and continually communicates a clear and consistent
message regarding the front of house goals to produce desired results.
 
Remuneration Package:
 
• Base salary - £24,500 per annum.
• Share of gratuities.
• 20 days paid vacation per annum.
• Workplace pension.
• Cycle to work scheme.
• Discretionary management and career development opportunities paid for by employer.
• High quality bespoke uniforms and footwear provided at no cost.
• High quality staff facilities including changing rooms with lockers and showering facilities.
 
The purpose of this role profile is to focus attention on the most important aspects of the role of the
Doorman / Valet. It is not intended to be a complete list of every duty and it is therefore expected
that the day-to-day performance of the job will include tasks not listed above.
 
This document is a live document and will evolve with the needs of the business.
 
Person Specification
 
Doorman / Valet
 
Contract: Full time employee
Location: Mayfair, London
 
Experience
 
• Experience of working in a disciplined, well organised, world class environment. Strong focus
on quality of delivery and pride of service.
• Candidates must have a valid UK Driver’s License, a clean driving record and be at least 25
years of age.
• CRB checks will be required.
People / Interpersonal Skills
• Takes personal pride in doing a fantastic job.
• High level customer service ambassador.
• Strong communication and problem solving skills.
• Able to understand, anticipate and deliver outstanding personalised service.
• Able to demonstrate a professional and organised approach to the role.
• Great team player and can take ownership and responsibility.
• Previously worked to policy and procedures.
• Logical thinker, able to spot errors and resolve issues.
• Ability to prioritise with strong attention to detail.
• Professional service approach knowledge.
• Confident and outgoing nature.
• Professional presentation.
 
Knowledge
 
• Knowledge of Microsoft Office including email.
• Desirable - knowledge on a Property Management System or equivalent.
• Awareness of current security issues/threats.
• Professional service knowledge.
• Fluent in English both verbal and written.
 
Applications
 
Candidates should submit a current CV and cover letter briefly explaining their suitability for the
role to Blair Cameron at Deverell Associates – blair@deverellassociates.com. Should you wish to
discuss the role please call 07899904947.
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