Tool Hire Supervisor

2018-11-30 14:10:042018-12-08 Tiger Rec
Job Type Permanent full-time
Location Nationwide
Area London, UKWales, UKScotland, UKNorth West, UKNorth East, UKMidlands, UKSouth West, UKSouth East, UKSouth, UK Nationwide
Sector ConstructionRetail
Salary £22-£30K - depending on location and experience
Start Date 13-Dec-18
Advertiser Aine Brown
Telephone 07961522156
Job Ref Tool Hire Supervisor
Job Views 49
Description :

Job Purpose


To generate profitable Tool Hire business by building relationships with customers both face to face and via the telephone to achieve maximum sales, while ensuring effective and efficient running of Tool Hire.




Ensure profitable customer relationships are built and maintained, including complaint resolution, ensuring customer sales and orders are processed and own hire is delivered efficiently



Ensure targets are achieved and exceeded, e.g. sales, margin, live accounts, branch/Tool Hire PBIT


Actively seek new business and maintain knowledge of local markets and competition



Ensure safety of self, colleagues and customers at all times by keeping up to date with all Tool Hire H&S regulations and Company procedures




Ensure all equipment ready for hire is adequately maintained and meets the necessary standards ( e.g. H&S certification)




Complete Tool Hire reports and administration duties on a daily basis




Monitor and manage stock levels, and make recommendations for stock purchases in accordance with local needs




Ensure any information with regard to missing / damaged products is escalated as appropriate




Manage Tool Hire colleagues within the branch, including performance management, development, product and Health and Safety knowledge, etc




Assist with branch trade events, price negotiations, promotion of Tool Hire and proactive sales calls within the local area as required




Maintain a clean, tidy and safe working environment




Develop and maintain professional working relationships with your branch colleagues, assisting with other branch duties as necessary




Participate in stock take duties/PPIs as required




Comply with all Company policies and procedures (HR, Health & Safety, Business Controls, etc)





About The Company :
This role would be joining the tool hire business of the UK's leading chain of builders merchants.

Our client’s aim to provide a personalised, knowledgeable and trustworthy service – efficiently helping both trades’ people and the general public. For you, that means a fantastic work ethic, a happy environment and a great team around you.

By joining the client's Tool Hire team you’ll build productive and profitable relationships with your customers in the area, whilst ensuring your customer service is excellent at all times.
Required Qualifications, Skills and Experience :
Desirable Qualifications

Qualifications relating to the Tool Hire/building industry are preferable but not essential

Desirable Knowledge, Skills & Experience

Supervisory experience is preferred

Specialist product knowledge in relation to hire equipment is desirable

Knowledge and understanding of relevant Health & Safety regulations is desirable

Essential Knowledge, Skills & Experience

Full, clean driving license (c1e and be) is essential

Must be able to demonstrate previous experience of providing excellent customer service

Commercial awareness and a good level of numeracy is required

Must have excellent communication skills

Must be sales orientated

Knowledge/experience of working within the hire industry is a strong advantage


Customer Focus

Makes self available to customers to solve unforeseen problems

Constantly strives to add value to his/her customers

Works in partnership with customers to provide improved solutions

Makes amendments to processes to meet customer expectations

Listening and Communication

Uses different styles to get the message across

Focuses on key benefits to get the message across

Listens to questions and responds accordingly

Communicates change to others in a clear/positive way

Results Focus

Sets ambitious but feasible targets for team

Uses variety of skills and resources to ensure ambitious results are achieved

Consistently gets the most out of team and stretches them with difficult projects

Is focused on impact on ‘bottom line’

Team Leadership and People Development

Gives detailed instructions with a real effort to coach people and provides close support to those that need it.

Delegates immediate responsibilities and supervises closely.

Ensures that team members receive all necessary information.

Team Working

Respects others, their opinions and judgements.

Wants to learn from others – Takes hold of opportunities to work with others.


Identifies and / or uses the formal structure of the organization.

Establishes him/herself easily in an established organizational scheme.

Understands the power attached to certain positions, the rules, policies and procedures.
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